EUG Ltd.

Privacy Notice

Introduction

EUG Ltd (hereafter EUG Ltd) whose registered office is at 6D Lowick Close, Hazel Grove, Stockport, Cheshire, SK7 5ED, registered in England and Wales No 09641706 is registered with the UK’s Information Commissioner’s Office under the Data Protection Act 2018.

EUG Ltd takes your privacy seriously.  Our privacy policy outlines how we use the information that you provide us with. EUG Ltd is committed to upholding and maintaining your personal rights. We operate our business in-line with the European Union’s General Data Protection Regulation and observe your rights to change or withdraw your opt-in options at any time.

 

Our Company Obligations

As a data controller, EUG Ltd is legally responsible for the data you provide us with. In honouring that responsibility, we pledge to uphold our commitments under GDPR and the Data Protection Act 2018.

We will only ever use your data:

• In ways that are both fair and legal

• As described within this policy

• In ways that are necessary for the purposes described

 

Who our Privacy Notice applies to

This privacy policy has been developed to inform customers of EUG Ltd how we use their data.

EUG Ltd is a not for profit company limited by guarantee and only supplies event and management services to the Epicor Users Group Corporation, whose registered office is at 1853 William Penn Way, Lancaster, Pennsylvania 17601.

We need to process the data of members and other individuals to provide you with our products and/or services, to manage any enquiries and to share any other relevant information that may be of interest to you . Our privacy policy applies to all membership information shared with us by the Epicor Users Group and other individuals registered with us in any capacity. You have the right to be removed from the Epicor Users Group at any time by contacting them at the address above or by emailing info@epicorusers.org.

 

Personal Information

We will only use your personal information to provide you with the products and services you have requested, as well as to administer your account. For clarity, the Epicor User Group collects the following personal information about you:

• First names and surname

• E-mail address

• Telephone number

• Company Name and Job function Address

• Details of any services you have requested

• Attendance at any networking event (online or in person) that we may run

• Special requirements at events such as dietary requirements  

 

Sensitive data and Children

EUG Ltd does not collect any sensitive data about you. Sensitive data refers to (but is not limited to) information about your race or ethnic background, religious or political affiliations, trade union affiliations, sexual orientation, criminal background, or health background.

We will not collect or store any information on any person under the age of 18.

 

Cookies

Cookies allow web applications to recognise you as an individual by remembering information about your preferences.  Our site is however cookie free.  

 

How do we use Personal Data?

As a management company of the Epicor User Group, we use personal information: -

• To identify who you are when you contact us

• To manage your account

• To provide you with information on our services

• To invite you to any event that may be relevant or of interest to you

• To advise you of any information that is relevant to you or your use of our services.

• To answer your queries or general enquiries that you may have  

• To resolve any concerns or complaints that you may have raised with us.

• To send you marketing information about Epicor Users Group or EUG Ltd

• To protect legitimate interests

 

Do we share Personal Data?

EUG Ltd only uses personal data for the reasons for which it has been collected however, we may also at times be required by law to process your personal data without your knowledge.

We may on instruction or on behalf of the Epicor User Group share information with third party companies where appropriate to offer our services or manage our business. Examples (not exhaustive) are service providers who perform accounting, insurance, marketing, regulatory, legal, event venues, or IT services.

All third parties to which we transfer data are required to respect your personal data, keep it secure and process it only for the specified purposes for which it has been collected. Third parties will only ever receive or process your data with explicit permission.

We will never sell your information to anybody.  

 

 

Automated decision-making processes

EUG Ltd do not have any automated decision-making processes in place

 

Information security

EUG Ltd has implemented a series of security measures to make sure that your personal data is protected from accidental loss, unauthorised access, alteration, or disclosure. EUG Ltd limits access to your data only to those employees, agents, contractors or other third parties with a legitimate reason to access that information. Those individuals or organisations will only ever process or access your personal data upon our explicit instructions. They are subject to a duty of confidentiality.

 

Data processing and storage 

Epicor User Group  and EUG Ltd will retain personal information securely on third party servers operated by third-party service providers. These third-party service providers have access to your personal information as needed to perform their functions but may not use it for any other purpose.  EUG Ltd will ensure that all third-party service providers that we engage with, will comply with our privacy notices and requests and will also have in place relevant security and privacy policies to comply with GDPR or similar legislation appropriate for the region in which they operate.

EUG Ltd stores data relating to transactions, payments, and orders for a period of up to seven years. This period may be extended under certain circumstances as part of our ongoing commitment to comply with UK and international law.

Personal Data, that we are not required to keep as part of legitimate business interest or legal reasons, will only be retained for a length of time necessary to manage the professional relationship between Epicor User Group, EUG Ltd and you. We will carry out periodic data reviews of the information we hold to keep data accurate and relevant.

 

Data transfers to countries outside the EU

As part of our operations and the service we supply to you, it may be necessary to transfer your data outside of the EU. EUG Ltd will use appropriate safeguards to ensure that your personal data is treated securely and in accordance with the GDPR or appropriate data protection legislation. EUG Ltd will always ensure any third-party outside of the EU has a data privacy notice or policy is in place that is equal to or better than ours.

 

Our Commitment

As part of our ongoing commitment to GDPR, EUG Ltd will report any security breaches or attempted breaches to the relevant authorities within 24 hours. We will subsequently contact all those affected by the breach within 72 hours of its occurrence.

 

Consent

Please note that when you submit personal data on the website of the Epicor Users Group at www.epicorusers.org , you are giving the Epicor Users Group  your explicit consent to share this with EUG Ltd and that we can use that data in line with our privacy policy.

 

Communications and how we may contact you

EUG Ltd may contact you by post, telephone, and / or email, unless you have asked us not to.  You have the right to withdraw consent at any time by contacting us.

Please note that if you opt out of receiving communications from EUG Ltd your personal data may still be retained if it relates to the provision or purchase of a product and/or service, or other transactions.

 

Accuracy

You have the right to accurate information and may request any of the following actions to be applied to your data held by EUG Ltd: -

ACCESS – you can request access to your personal information

OBJECT – you have the right to object to the processing of your personal information for direct marketing purposes or where the processing is not necessary under the legitimate interests of EUG Ltd business activity.

RECTIFICATION – you can request rectification of any personal data we hold that is outdated or incorrect

ERASURE – you can request that all or any part of your personal data is erased where the processing is not necessary for the purposes under the legitimate interests of EUG Ltd.

To manage your rights and delivery preferences please write to us at:

Post : EUG Ltd, 6D Lowick Close, Hazel Grove, Stockport, Cheshire, SK7 5ED

Email: info@eugltd.co.uk

 

Changes to the Privacy Notice

EUG Ltd reserve the right to amend or revise this privacy notice, in part or in full, as necessary. Please check back to see any updates or changes to our privacy policy.

 

Contact us

If you have any questions, comments or concerns about this privacy policy or wish to exercise your rights in relation to your personal data, please e-mail the Data Officer at info@eugltd.co.uk

We will process any request within 30 days. Subject Access Requests are normally performed free of charge, but we may need to charge individuals for excessive or unreasonable data requests.

 

Complaints

If you are concerned or would like more information on how your personal data has been processed, you should contact the Data Officer at info@eugltd.co.uk  

If we are unable to address your concerns, you have the right to apply to the UK Information Commissioner’s Office for a resolution. More information can be found at www.ico.org.uk